SLA for Incidents & Schedules

Work in line with estimates for consistency in performance. Monitor SLA violations via automatic escalations. SLA violation reports for measurement of performance

SLA for Incidents & Schedules

Today’s businesses demand high quality services on time, failing which maintenance operations could prove to be costly and detrimental to the business. By implementing strict Service Level Agreements to ensure high standards of operational administration Factory/Facility Managers can ensure that the required services are completed within the timeframes defined for various stages of  incidents or preventive maintenance service requests.

  • SLA can be defined for breakdown tickets and for any scheduled maintenance
  • Asset level SLA can be configured for each stage of ticket/schedule workflow 
  • Monitor SLA compliance by automatic escalations (unlimited levels) in case of SLA violations 
  • On violation of SLA alert the right people to initiate necessary action
  • Measure Service level performance using SLA violation reports

Additional Features

Asset Life Cycle Management

Asset Tracking with BLE/RFID/QR Code

Interactive Asset
Floor Plan
IoT Energy
Fixed Asset

Organization Visibility

Overall performance bench marking with KPI of assets, personnel, processes & maintenance management

Improved Maintenance Planning

Using Schedule calendar can reduce idle time and overtime with balanced & efficient PM work schedules

Measure Performance

Monitor KPI, including workforce productivity, PM compliance, downtime, overdue tickets & SLA violations

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Management System in Action

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