Service Request Management

Let any user submit service requests even prior to registration with application so that there is no handicap in bringing maintenance issues to the attention of responsible teams.

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Reduce time devoted for managing work requests by up to 30 % via auto assignment of tickets eliminating ineffective communication without proper data. Drive each task till completion so that nothing goes unnoticed or lost midway. Assign job requests from mobile while on the go !

Establish best practices documenting what needs to be done, the sequence, safety instructions, checklists to be implemented. This information on the cloud can be retrieved at any time from mobile devices. This makes work handover easy and aids in complete and quality fixes.

Auto Assign Tickets

Multimedia Ticket Illustration

Progressive Self Diagnosis

Annex photos, videos or audio illustrating the issue that makes the problem statement easy, clear and complete. Eliminate issues cropping up, in the first place, via simple step-by-step instructions in the form of a questionnaire.

Additional Features